Policies and Shipping

Warranty & Shop Policy

Boone Bike sells two of the bicycle industry's leading brands, TREK & SPECIALIZED.  Both of these companies stand behind their products with lifetime warranties for the original owner of the bicycle.  For details regarding those policies, visit the following websites:

TREK BIKE WARRANTY INFO

SPECIALIZED BIKE WARRANTY INFO

Boone Bike provides all customer's with unlimited adjustments during the first 3-months after purchasing a new bicycle at our shop.  We know that new bikes go through a break in period, which is why we encourage customers to take advantage of the FREE $75 basic tune-up, 90 days after the purchase date.

SHIPPING (Continental U.S.)

Order Amount Standard Shipping*Store Pickup
Up to $50.00 $7.99 FREE
$50.01-$100.00 $9.99 FREE
$100.01-$150.00 $11.99 FREE
$150.01 and over $13.99 FREE

*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Note: Orders usually ship one business day after being placed. We are closed on Sunday, orders placed on Saturday will not be ready to ship until Monday.  Sorry, but we do not ship outside of the Continental U.S.

RETURNS

Save receipt for returns on unused items (must be in original packaging) within 30 days of purchase. We DO NOT accept ANY returns on bicycles, car racks, nutrition products, close out sale items, or shoes with cleats installed.

SPECIAL ORDERS

When placing a special order, we require a 50% down paymentWe will text AND email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

Most orders will be ready within one business day. We are closed on Sunday, orders placed on Saturday may not be ready for pick up until Monday.  Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly.  

ANY RETURNS ON SPECIAL ORDERED ITEMS ARE SUBJECT TO UP TO A 20% RESTOCKING FEE IN ADDITION TO ANY RETURN SHIPPING CHARGES.

DISCOUNTS

If you are a customer that qualifies to receive a discount at Boone Bike, please present your membership ID card at the register BEFORE giving your payment.  

Once a transaction is complete, we can no longer apply your discount.  We will not be able to retroactively apply any discounts AFTER transactions have been paid in full.  

How do you get a discount at Boone Bike? Click here for info.

INFORMATION SECURITY

For security purposes, when placing an online order to be picked up in-store, we do NOT process your credit card until you arrive at the shop.  Please bring your credit card with you to complete your puchase.  If the items you are purchasing are "special order" items, we will only proccess your card for 50% in advance, and will collect the remaining balance when you arrive to pick up your puchase.

Our website protects the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.

When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.  

 

PRICES AND INFORMATION

Our website is intended to make your life easier! We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here.

We appreciate your understanding should any prices or information be incorrect and regret any inconvenience. Please bring any errors you find to our attention. Thank you!