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Service Repair Request Form & Procedures

Bicycles in need of repair can be dropped off & picked up between 10am - 2pm Monday through Saturday

Please use this form to let our service department know what you need before you drop your bicycle off with us.   

After you submit the form, we will email you a confirmation.

Drop Off Options:

1) You may either bring the bike inside when you arrive.


2) Place it in the green rack outside and call us at 828-262-5750 to come outside and get it.


We will service your bicycle, contacting you when it is complete, typically within 24-hours.


Pick Up Options:

1) You are welcome to come inside to pay/pick up your bicycle when it's ready!


2) Call us at 828-262-5750 to pay for your repair over the phone with your credit card.  We accept cash/check payment and can collect that from you when you arrive.  We will then bring your bike out to the green rack for you to retrieve.

*If you do not drop off your bicycle within 14-days of submitting this form, your repair request will be removed from our system!

**Pedal assist electric bicycles are welcome, however electric bikes that have throttles are not. There is a $25 surcharge for tandem, adult trike, recumbent, and cargo bikes, etc as they present a unique set of challenges when moving them around the store, into/out of work stands, test riding, etc.


Tune-Up Rates and Descriptions

Full List of Labor Rates and Descriptions


No worries! We will diagnose it once you've dropped it off and contact you with our recommendations BEFORE we begin the work.